Have you been wondering why public services and big companies employ semi-morons for customer service? I am, I think, supposed to mention this, given how many times it has happened in the past week. Not every customer service person acts … Continue reading →
Have you been wondering why public services and big companies employ semi-morons for customer service? I am, I think, supposed to mention this, given how many times it has happened in the past week. Not every customer service person acts … Continue reading →
See the original post:
The anatomy of missing the mark